There were a couple of different points from chapter one that really stuck out to me. The first is that when we write at work, we act. That wasn't something that I really thought about until I read it. Writing a proposal, memo, etc. is delegating or somehow driving change to make a difference. It's a social action.
The other point that I really took into consideration from chapter one is that when we write we need to constantly think about our readers. Sometimes we are so interested in thinking about what we want to say rather than actually focusing on how others will interpret it. If we take into consideration the readers and why we are writing for them then the results could be more effective.
Melissa Bonneville
