Response to Melissa Dawson

I agree with Melissa that I tend to write as I would speak. Sometimes I forget that I have to be more formal when I am writing and there are certain rules that must be followed. It also depends how formal the writing is. Writing these class blogs is informal and we can write as we would talk, compared to an essay or memo where we must be more formal.
I also thought it was interesting that you brought up how the client/customer must always be right. This can be very frustrating. I work in customer service and it is very true. However, I feel like in these situations if people are understanding then a negotiation can be met. You are working for them for a reason and hopefully the client should acknowledge that. This is even more the reason for written agreements and thorough communication.